Terms of Service
Last updated: July 15, 2025
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Ask It Me Co. ("Company," "we," "our," or "us") concerning your access to and use of our website and services.
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our services.
Description of Services
Ask It Me Co. provides AI-powered chatbot solutions for customer support and business automation. Our services include:
- AI chatbot creation and customization
- Customer support automation tools
- Analytics and conversation insights
- Subscription-based access to premium features
User Accounts and Registration
Account Creation
To access certain features, you must create an account by providing accurate and complete information.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Termination
We reserve the right to suspend or terminate your account for violations of these Terms or for any other reason at our sole discretion.
Subscription Plans and Billing
Subscription Tiers
We offer different subscription plans with varying levels of access to our services:
- Free Tier: Limited access to basic chatbot features
- Pro Tier: Full access to all AI chatbot features and advanced analytics
Payment Processing
All payments are processed through Paddle.com, our trusted payment processor. By subscribing to our services, you also agree to Paddle.com's terms of service and privacy policy.
Billing Cycles
Subscriptions are billed in advance on a monthly or yearly basis, depending on your chosen plan. Your subscription will automatically renew unless cancelled before the renewal date.
Price Changes
We reserve the right to modify subscription prices. We will provide advance notice of any price changes, and existing subscribers will be grandfathered at their current rate for their current billing cycle.
Acceptable Use Policy
You agree not to use our services to:
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights
- Transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to our systems
- Use automated tools to scrape or misuse our chatbot services
- Resell or redistribute our AI models or services without explicit authorization
- Reverse engineer or attempt to extract our AI algorithms
Intellectual Property Rights
Our Content
All content, features, and functionality of our services, including but not limited to text, graphics, logos, data compilations, and software, are owned by Ask It Me Co. and are protected by copyright and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal or business use in accordance with these Terms.
Data Use and Privacy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.
Disclaimers and Limitations
Service Availability
While we strive to maintain high availability, our services are provided "as is" and we do not guarantee uninterrupted access or error-free operation.
Data Accuracy
While we make reasonable efforts to ensure data accuracy, we do not warrant that all information provided through our services is completely accurate, complete, or up-to-date.
Limitation of Liability
To the maximum extent permitted by law, Ask It Me Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Indemnification
You agree to indemnify and hold harmless Ask It Me Co., its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
Termination
Either party may terminate this agreement at any time. Upon termination:
- Your access to paid services will cease at the end of your current billing period
- You will retain access to your exported data
- We reserve the right to delete your account data after a reasonable period
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Ask It Me Co. is registered, without regard to its conflict of law provisions.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our website. Continued use of our services after such modifications constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
Ask It Me Co.
Email: hello[at]askit.me